FURRYe38 - Thanks for the info. All measures have been taken.
Please post a copy and paste of the modems connection status page. <- done, upstream status light is green at the moment.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly. <- check
Be sure there are no coax cable line splitters in the between the modem and ISP service box. <- check
Be sure your using good quality RG6 coax cable up to the modem. <- check, including drop line.
Be sure to power OFF the modem for 1 minute then back ON. <- done for 3" at a time (more than once during troubleshooting).
Could you explain the potential issues associated with only locking one upstrem channel?
Cable Connection
| Procedure | Status | Comment | | Acquire Downstream Channel | 429000000 Hz | Locked | | Connectivity State | OK | Operational | | Boot State | OK | Operational | | Security | Enable | BPI+ | | IP Provisioning Mode | Honor MDD | IPv4 only |
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| Downstream Bonded Channels |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR / MER | Unerrored Codewords | Correctable Codewords | Uncorrectable Codewords | | 1 | Locked | QAM256 | 45 | 429000000 Hz | 5.9 dBmV | 42.5 dB | 372483566 | 0 | 0 | | 2 | Locked | QAM256 | 1 | 783000000 Hz | 4.1 dBmV | 41.5 dB | 371516651 | 0 | 0 | | 3 | Locked | QAM256 | 2 | 789000000 Hz | 3.7 dBmV | 41.3 dB | 371519622 | 0 | 0 | | 4 | Locked | QAM256 | 3 | 795000000 Hz | 3.6 dBmV | 41.2 dB | 371523720 | 0 | 0 | | 5 | Locked | QAM256 | 5 | 807000000 Hz | 3.4 dBmV | 40.9 dB | 371527756 | 0 | 0 | | 6 | Locked | QAM256 | 13 | 855000000 Hz | 3.2 dBmV | 40.4 dB | 371531393 | 0 | 0 | | 7 | Locked | QAM256 | 15 | 867000000 Hz | 2.6 dBmV | 40.3 dB | 371535192 | 0 | 0 | | 8 | Locked | QAM256 | 16 | 873000000 Hz | 2.4 dBmV | 40.2 dB | 371537538 | 0 | 0 | | 9 | Locked | QAM256 | 17 | 879000000 Hz | 1.9 dBmV | 40.0 dB | 371541932 | 0 | 0 | | 10 | Locked | QAM256 | 18 | 885000000 Hz | 1.6 dBmV | 40.0 dB | 371545577 | 0 | 0 | | 11 | Locked | QAM256 | 19 | 891000000 Hz | 1.9 dBmV | 40.0 dB | 371549210 | 0 | 0 | | 12 | Locked | QAM256 | 20 | 897000000 Hz | 1.9 dBmV | 40.1 dB | 371552939 | 0 | 0 | | 13 | Locked | QAM256 | 21 | 903000000 Hz | 1.8 dBmV | 40.0 dB | 371556871 | 0 | 0 | | 14 | Locked | QAM256 | 22 | 909000000 Hz | 0.4 dBmV | 39.4 dB | 371560435 | 0 | 0 | | 15 | Locked | QAM256 | 23 | 915000000 Hz | 0.2 dBmV | 39.2 dB | 371564258 | 0 | 0 | | 16 | Locked | QAM256 | 24 | 921000000 Hz | -0.5 dBmV | 38.9 dB | 371567949 | 0 | 0 | | 17 | Locked | QAM256 | 29 | 951000000 Hz | 0.0 dBmV | 38.8 dB | 371571668 | 0 | 0 | | 18 | Locked | QAM256 | 33 | 357000000 Hz | 4.3 dBmV | 41.5 dB | 371575009 | 0 | 0 | | 19 | Locked | QAM256 | 34 | 363000000 Hz | 4.7 dBmV | 41.9 dB | 371579060 | 0 | 0 | | 20 | Locked | QAM256 | 35 | 369000000 Hz | 4.7 dBmV | 42.0 dB | 371583092 | 0 | 0 | | 21 | Locked | QAM256 | 36 | 375000000 Hz | 5.2 dBmV | 42.1 dB | 371586216 | 0 | 0 | | 22 | Locked | QAM256 | 37 | 381000000 Hz | 5.2 dBmV | 42.1 dB | 371590388 | 0 | 0 | | 23 | Locked | QAM256 | 38 | 387000000 Hz | 5.4 dBmV | 42.3 dB | 371593852 | 0 | 0 | | 24 | Locked | QAM256 | 39 | 393000000 Hz | 5.3 dBmV | 42.3 dB | 371597570 | 0 | 0 | | 25 | Locked | QAM256 | 40 | 399000000 Hz | 5.5 dBmV | 42.3 dB | 371601336 | 0 | 0 | | 26 | Locked | QAM256 | 41 | 405000000 Hz | 5.4 dBmV | 42.3 dB | 371604917 | 0 | 0 | | 27 | Locked | QAM256 | 42 | 411000000 Hz | 5.8 dBmV | 42.4 dB | 371609227 | 0 | 0 | | 28 | Locked | QAM256 | 43 | 417000000 Hz | 5.6 dBmV | 42.4 dB | 371612731 | 0 | 0 | | 29 | Locked | QAM256 | 44 | 423000000 Hz | 5.9 dBmV | 42.5 dB | 371616029 | 0 | 0 | | 30 | Locked | QAM256 | 46 | 435000000 Hz | 6.2 dBmV | 42.6 dB | 371619666 | 0 | 0 | | 31 | Locked | QAM256 | 47 | 441000000 Hz | 5.8 dBmV | 42.6 dB | 371621537 | 0 | 0 | | 32 | Locked | QAM256 | 48 | 447000000 Hz | 5.9 dBmV | 42.7 dB | 371621341 | 0 | 0 |
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| Upstream Bonded Channels |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | | 1 | Locked | ATDMA | 1 | 19300000 Hz | 58.3 dBmV | | 2 | Locked | ATDMA | 2 | 25800000 Hz | 58.3 dBmV | | 3 | Locked | ATDMA | 3 | 32200000 Hz | 58.3 dBmV | | 4 | Locked | ATDMA | 4 | 38600000 Hz | 58.3 dBmV | | 5 | Locked | ATDMA | 6 | 14500000 Hz | 55.3 dBmV | | 6 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | | 7 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | | 8 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
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| Downstream OFDM Channels |
| Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power | SNR / MER | Active Subcarrier Number Range | Unerrored Codewords | Correctable Codewords | Uncorrectable Codewords | | 1 | Locked | 0, 1, 2, 3 | 159 | 300000000 Hz | 9.3 dBmV | 42.8 dB | 1108 ~ 2987 | 405553628 | 61437364 | 412 | | 2 | Not Locked | 0 | 0 | 0 Hz | 4.5 dBmV | 0.0 dB | 0 ~ 4095 | 0 | 0 | 0 |
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| Upstream OFDMA Channels |
| Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power | | 1 | Not Locked | Unknown | 0 | 0 Hz | 0 dBmV | | 2 | Not Locked | Unknown | 0 | 0 Hz | 0 dBmV |
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| Current System Time: Mon Aug 16 15:54:14 2021 |
| System Up Time: 2:16:57 |
