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Forum Discussion
CM1000 V2 broken?
The cable modem was working fine this morning before I left for work. Some times in the afternoon the internet started acting strangely from what I was told. When I went to power cycle the cab...
Are you able to ping it?
If you were a beta tester, you probably have a few devices sitting around. Check to see if swapping power supplies helps.
Also, try unhooking the coax from the modem, then try factory resetting it. I've had power feedback from a coax feed before that caused issues.
Hi. Thanks for the suggestions. I did swap the power supply to another with 12V 2.5A output and still same issue. I can't ping the modem because it seems to not be able to boot up. The issue occurs about 3 seconds after powering on the device even with the coax cable unplugged. Holding the reset button on the back doesn't seem to do anything at all. I'm contemplating opening the cable modem and checking the components for shorts.
Did you contact any of the beta team managers?
Might be worth it prior to cracking it open