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deiro's avatar
deiro
Aspirant
Aug 03, 2020

CM1000 v2 Not Connecting to Internet

Hello   I am having touble with my CM 1000 v2 Modem. I had been using this modem since April with no issiues. I moved on Friday and had my ISP (Optimum) set up my internet in my new apartment. That...
deiro's avatar
deiro
Aspirant
Aug 03, 2020

Here is the event log if that is helpful too.

TimePriorityDescription
2020-08-03, 16:57:35Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=2c:86:d2:89:1b:8f;CM-QOS=1.1;CM-VER=3.1;
2020-08-03, 16:57:09Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=2c:86:d2:89:1b:8f;CM-QOS=1.1;CM-VER=3.1;
2020-08-03, 16:38:56Notice (6)CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=2c:86:d2:89:1b:8f;CM-QOS=1.1;CM-VER=3.1;
2020-08-03, 16:38:21Notice (6)CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=2c:86:d2:89:1b:8f;CM-QOS=1.1;CM-VER=3.1;
2020-08-03, 16:33:25Notice (6)CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: W; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=2c:86:d2:89:1b:8f;CM-QOS=1.1;CM-VER=3.1;
2020-08-03, 16:33:07Warning (5)Unicast DSID PSN startup error
2020-08-03, 16:32:39Warning (5)Dynamic Range Window violation
2020-08-03, 16:32:39Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=2c:86:d2:89:1b:8f;CM-QOS=1.1;CM-VER=3.1;
2020-08-03, 16:32:32Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=2c:86:d2:89:1b:8f;CM-QOS=1.1;CM-VER=3.1;
2020-08-03, 16:32:27Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=2c:86:d2:89:1b:8f;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv4
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-08-03, 14:28:39Critical (3)No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=2c:86:d2:89:1b:8f;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=2c:86:d2:89:1b:8f;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9d:67:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;