NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM1000 v2 only 16 channels locked, 400 mbps on 1 gig service
Dear all- I've been reading other threads on this forum though I don't feel confident about reading the power levels, etc. I have a CM1000 v2, RCN 1 Gig service. I don't exceed 400Mbps though. ...
I've had people over the phone send the wrong provisioning before. You can attempt to have them re-provision it.
The best bet though is the technician coming out. You're levels are a bit out of spec but not horrible. You only want around 3.5dbmv (roughly) between your channels. Of those that are locked, you go from 1.1 to -4.7dbmv. so a 5.8dbmv difference. Plus with the channels not locking, havin a technician check the line is important.
I think the tech on the phone saying you're pulling full speed is a bit fos (full of s**t). :)
what website are you using for speedtesting?
I've found ookla has struggled to find a server to saturate gigabit at times. try several different sites/servers to test on.