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Forum Discussion
Cm1000 worst customer service ever
I purchased a new cable modem from them two weeks ago. It would not connect or operate. I called them, waited a half hour on hold then took 10 more minutes to identify myself and the product. They tr...
Did you first contact your ISP to activate the modem with them first and have the ISP check the signal on the line up to the modem to be sure it's working there first? Cable modems have to be activated first.
Yes, several times
And did they say the modem was not activatable or not reachable?
Yes as did netgear support