NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Vmdeangelis963
Apr 16, 2020Aspirant
Cm1000 worst customer service ever
I purchased a new cable modem from them two weeks ago. It would not connect or operate. I called them, waited a half hour on hold then took 10 more minutes to identify myself and the product. They tr...
Vmdeangelis963
Apr 16, 2020Aspirant
Yes, several times
FURRYe38
Apr 16, 2020Guru - Experienced User
And did they say the modem was not activatable or not reachable?
- Vmdeangelis963Apr 16, 2020Aspirant
Yes as did netgear support
- FURRYe38Apr 16, 2020Guru - Experienced User
Contact the form moderator to see if they can help you out.
Can you return the modem to the place of purchase?
- Vmdeangelis963Apr 16, 2020Aspirant
They both said it could not be contacted. And I cannot return to retail where I got it so it is up to netgear