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Forum Discussion
Jwaldrip25
Jul 11, 2018Aspirant
CM1000 Xfinity issues
Internet keeps working then it stops working. Have multiple T3 time outs also have messages in the event log that are critical what should i do? How to fix issue?
DarrenM
Jul 11, 2018Sr. NETGEAR Moderator
T3 timeouts typically a issue with the ISP connection to the modem I suggest calling your ISP and have a tech come check your lines.
DarrenM
- Jwaldrip25Jul 11, 2018AspirantSo is the issue because the modem is DOCSIS 3.1 and Comcast don’t work well with it yet? Because i connected an old modem and it’s working okay.
- mrcudoAug 01, 2018AspirantHaving similar issues with multiple drop outs per day. Comcast says their end is fine. Tried different routers about to try swapping modems.
- Jwaldrip25Aug 03, 2018AspirantYou most likely have a network virus. I fixed mine and it have been working great every since. Download hitman pro and run it so it can scan your computer and then you will follow the prompts to delete the viruses. It’s a virus on your computer changing your dns so it’s messing everything up