NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Rydaquin's avatar
Rydaquin
Aspirant
Nov 05, 2024
Solved

CM1000v2 and RAX54v2 fluctuating download speeds. I go from 900mbps to 30mbps randomly.

I've already contacted my ISP and was told that everything is fine on their end. I've switched out all the ethernet cords to no avail. Any help would be much appreciated.
Troubleshooting
  • Rydaquin's avatar
    Rydaquin
    Nov 08, 2024

    Thanks for the info. I had my ISP come out and they checked and changed the COAX cables. Said I wasn't getting any power and that one of the cables was dead. So far it seems to be working. I'll watch it for 24hr to see if it dips back down or not.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 05, 2024

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

 

Is this over a wired or wireless connection for these results? Wireless could result in varied results. Wired is recommended.


Do you see same when ethernet connected directly to the back of the CM modem with out the router being online? 

Compare with different device or PC to see if same thing is seen there as well.

Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

What Firmware version is currently loaded?

Rydaquin's avatar
Rydaquin
Aspirant
Nov 05, 2024
Thanks for the quick reply Furry. I am currently at work so I'll get that information once I get home. I have tried bypassing the router but plugging directly to the modem with a cat8, no change. It happens on both wires and wireless devices.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 05, 2024

    Ok, if it happens directly connected to the modem, then ISP needs to review what I posted about. 

    • Rydaquin's avatar
      Rydaquin
      Aspirant
      Nov 06, 2024
      Firmware VersionV6.01.07
      TimePriorityDescription
      2024-11-05, 20:27:48Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:27:44Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:27:39Notice (6)CM-STATUS message sent. Event Type Code: 2; Chan ID: 35 39 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:27:06Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:26:58Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:26:38Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:26:35Notice (6)CM-STATUS message sent. Event Type Code: 2; Chan ID: 35 39 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:26:32Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:25:35Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:25:34Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:25:26Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:25:26Notice (6)CM-STATUS message sent. Event Type Code: 2; Chan ID: 35 39 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:25:09Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:24:51Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:24:35Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:24:21Notice (6)CM-STATUS message sent. Event Type Code: 2; Chan ID: 35 39 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:24:15Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:23:24Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:22:25Notice (6)CM-STATUS message sent. Event Type Code: 2; Chan ID: 35 39 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:22:23Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:22:21Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:21:21Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:21:08Notice (6)CM-STATUS message sent. Event Type Code: 2; Chan ID: 35 39 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:20:15Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:19:10Notice (6)CM-STATUS message sent. Event Type Code: 2; Chan ID: 35 39 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:19:03Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:18:43Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:18:42Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:18:06Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:18:00Notice (6)CM-STATUS message sent. Event Type Code: 2; Chan ID: 35 39 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:17:35Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:17:08Notice (6)CM-STATUS message sent. Event Type Code: 2; Chan ID: 35 39 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:17:07Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:16:55Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:16:38Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:16:14Notice (6)CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:16:13Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:16:00Notice (6)CM-STATUS message sent. Event Type Code: 2; Chan ID: 35 39 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:15:52Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 25 26 27 28 31 33 34 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;
      2024-11-05, 20:15:45Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 25 26 27 28 33 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:8c:bf:3c;CMTS-MAC=3c:41:0e:1f:da:3d;CM-QOS=1.1;CM-VER=3.1;

      For the Modems Cable Connections Status it says it's good. Did you want me to copy and paste those charts under Cable Connection?

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 06, 2024

        Yes, need the full data from the cable connections page please.

    • Rydaquin's avatar
      Rydaquin
      Aspirant
      Nov 06, 2024

      Also I forgot to mention earlier. When I restart the modem and router, the speeds are fine for a minute but then they'll start to slow down.