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CM1000v2 cannot access 192.168.100.1
How many times did you have to perform the factory reset? I am having the same problem - performed a factory reset as specified in the note - no change in behavior.
rkalinka wrote:
Kitsap - I don't think my Netgear modem has those configurations available to it as it's only a Modem (not a router). When I get a minute do more testing on my environment, I'll see if there is a way to drop in a static route on the MODEM (but I don't think so).
That being said, I could always try to put the static route you mentioned on my ROUTER to see if that fixes the issue - certainly a good idea. That being said, I was having the same URL failure problem when I hooked up my laptop directly to the modem (bypassing the router completely) so I doubt putting a static router on my ROUTER will fix it.... but, I will chase this down as anything is possible and I would like to get it working again.
The static route for access to your modem is a configuration you apply to the router.
THe odd thing is that I am able to login for about 3 seconds to see that it connected to Comcast but as soon as i get the comcast IP assingned to it, the Netgear UI no longer responds. It's almost as if the internal website is getting redirected somehow, but all requests to the webUI simply timeout.
Can you ping 192.168.100.1?
Did you try a different web browser?
I cannot ping the address from anywhere. I get the same behavior from Edge/Chrome/Firefox. (I primarily use Chrome for this type of stuff)
are you using any vpn's, security suites, dns managers?
On my router - It comes with Trend Micro protection - i checked there for any blockers and see none. I am using Google DNS (servers) on my router (not the default Xfinity ones since they are not reliable). While there is VPN support here, I don't have it enabled or configured here. Doubt any of this would matter as i have the same behavior when I plug in a PC directly into the modem (bypassing the router all together). There is no additional DNS manager.
On my PC's - They have the same software install - win10, McAfee endpoint protection, Cyberreason Antivirus, Cisco VPN. For my tests, I do NOT enable VPN. I have checked the logs on both McAfee EPP and Cybereason with no mention of blockers. NOTE - given that i can see the Netgear UI for a few seconds when it's NOT connected to the internet, I don't believe the issue resides here. Showing google DNS as designed. There is no additional DNS manager.
On my iPhone/iPad - latest versions of iOS. no VPN using Google DNS - There is no additional DNS manager.
If it matters, my Xfinity plan is 600MB down and 25MB up.