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Forum Discussion
Solved
CM1000v2 cannot access 192.168.100.1
How many times did you have to perform the factory reset? I am having the same problem - performed a factory reset as specified in the note - no change in behavior.
rkalinka wrote:
Kitsap - I don't think my Netgear modem has those configurations available to it as it's only a Modem (not a router). When I get a minute do more testing on my environment, I'll see if there is a way to drop in a static route on the MODEM (but I don't think so).
That being said, I could always try to put the static route you mentioned on my ROUTER to see if that fixes the issue - certainly a good idea. That being said, I was having the same URL failure problem when I hooked up my laptop directly to the modem (bypassing the router completely) so I doubt putting a static router on my ROUTER will fix it.... but, I will chase this down as anything is possible and I would like to get it working again.
The static route for access to your modem is a configuration you apply to the router.
Kitsap - I don't think my Netgear modem has those configurations available to it as it's only a Modem (not a router). When I get a minute do more testing on my environment, I'll see if there is a way to drop in a static route on the MODEM (but I don't think so).
That being said, I could always try to put the static route you mentioned on my ROUTER to see if that fixes the issue - certainly a good idea. That being said, I was having the same URL failure problem when I hooked up my laptop directly to the modem (bypassing the router completely) so I doubt putting a static router on my ROUTER will fix it.... but, I will chase this down as anything is possible and I would like to get it working again.
rkalinka wrote:
Kitsap - I don't think my Netgear modem has those configurations available to it as it's only a Modem (not a router). When I get a minute do more testing on my environment, I'll see if there is a way to drop in a static route on the MODEM (but I don't think so).
That being said, I could always try to put the static route you mentioned on my ROUTER to see if that fixes the issue - certainly a good idea. That being said, I was having the same URL failure problem when I hooked up my laptop directly to the modem (bypassing the router completely) so I doubt putting a static router on my ROUTER will fix it.... but, I will chase this down as anything is possible and I would like to get it working again.
The static route for access to your modem is a configuration you apply to the router.
Just curious, what brand and model routers do you have connected to the CM modem?
Kitsap - Static route did the fix, but I had to do it a little differently than what you showed in your screenshots because my modem and router are separate devices. BUT - adding in a static route to the modem admin page going out the WAN interface fixed the issue.
After some asking around, it appears that XFINITY has a DOCSYS 3.1 modem script that runs once the modem attaches to the XFINITY ecosystem. It's pushed by XFINITY and nothing that you have control over. No idea why it's suddenly a problem, but it does explain a bit of the behavior.
In all cases, the static route was the fix and I can see everything now.
