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Forum Discussion
CM1000v2 Connection Status Good, No Internet
Hi all, I’ve had my equipment for about 18 months, with no issues on Xfinity. I’ve recently moved to a new property with Cox, and haven’t been able to get my connection working over the last 2 days...
A suggestion:
Reboot your modem with nothing connected to the output port.
With your computer powered down, connect an Ethernet cable between the computer and the modem.
Reboot your computer and give it ample time to boot and for the ISP servers to assign an IP address before checking for internet access. This is important the first time with a direct connection. Ample time could be as long as 30 minutes to an hour depending on the ISP.