NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM1000v2 connectivity state access denied
My internet went down this morning so I went through some basics first, power cycles, reseating cables, soft resets and cmd line resets. I took my nighthawk router out of the line and directly connec...
It does look like my upstream is having a major power issue. Everything I am reading is that this should less than 37 dBmV. if this is my main concern what should I do about this because swapping modems likely would not resolve a power issue on the line. This has been running solidly for well over a year at this point so odd to see a power issue like this imo.
| <tabindex=-1>Upstream Bonded Channels</tabindex=-1> | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
- I have linked the modem connection page already. Cox isn't getting communication to my modem so I had them re-provision the device. The modem is stating online with downstream/upstream solid and green so some form of communication is going to cox. I replaced the coax cables in use with no change. There is a convertor in my attic that is the only tossup as it just has an on light and may be the root cause of this whole disconnect.
Please post the download and upload cable connection status page in it's entirity please.
I would by pass the converter and directly connect the modem to the ISP coax line that comes into the home and see if this changes anything.
the full capture message is not sticking for some reason.