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CM1000v2 connectivity state access denied
My internet went down this morning so I went through some basics first, power cycles, reseating cables, soft resets and cmd line resets. I took my nighthawk router out of the line and directly connec...
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
I have linked the modem connection page already. Cox isn't getting communication to my modem so I had them re-provision the device. The modem is stating online with downstream/upstream solid and green so some form of communication is going to cox. I replaced the coax cables in use with no change. There is a convertor in my attic that is the only tossup as it just has an on light and may be the root cause of this whole disconnect.
Please post the download and upload cable connection status page in it's entirity please.
I would by pass the converter and directly connect the modem to the ISP coax line that comes into the home and see if this changes anything.
the full capture message is not sticking for some reason.
Your uplink power is right at the high level spec. Not sure if this would be a concern or not. Download is on the high side as well however well with in spec. Lots of Corrected here. Should be mostly zero.
Can you post the Event Logs page?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html