CM1000v2 Intermittent Drops and Low Upload Desperate For Help

Hello, I work from home and need consistent upload speeds for my job. This has been an issue the last couple months and this week alone I've had to take off work multiple days due to non-existent upload speeds. I pay for 35-40 up and am currently getting around 1-2. I am desperate for help, so any advice is appreciated.

I had a technician from my ISP come out this week and replaced all of my bad cable lines so that should not be the issue. I have the Netgear CM1000v2 modem and an ASUS router, however I've gotten low speeds connecting directly to the modem so the router shouldn't be the issue either. I've factory reset both my modem AND router which didn't fix anything (honestly speeds have been worse since doing that). My download speeds are mostly okay, usually get around 700 down (I pay for 900 down). I'm going to post all of my diagnostics and event logs here. As far as I can tell, my modem's power levels look okay, however there are some listings in my event log that look concerning so please give that a look.

If you are able to help me I would appreciate it more than you could ever know.

EVENT LOGS:

Time	Priority	Description
2021-06-29, 13:01:37	Warning (5)	Dynamic Range Window violation
2021-06-29, 13:01:37	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=f8:b7:e2:05:6d:ce;CM-QOS=1.1;CM-VER=3.1;
2021-06-29, 13:01:37	Warning (5)	Dynamic Range Window violation
2021-06-29, 13:01:37	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=f8:b7:e2:05:6d:ce;CM-QOS=1.1;CM-VER=3.1;
2021-06-29, 13:01:31	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=f8:b7:e2:05:6d:ce;CM-QOS=1.1;CM-VER=3.1;
2021-06-29, 13:01:26	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=f8:b7:e2:05:6d:ce;CM-QOS=1.1;CM-VER=3.1;
2021-06-29, 13:01:25	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=f8:b7:e2:05:6d:ce;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=f8:b7:e2:05:6d:ce;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=f8:b7:e2:05:6d:ce;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=9c:c9:eb:76:02:a8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

DIAGNOSTICS:

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	849000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv4 only

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR / MER	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	QAM256	29	849000000 Hz	4.2 dBmV	39.7 dB	89076277	0	0
2	Locked	QAM256	1	681000000 Hz	2.9 dBmV	39.7 dB	87877362	0	0
3	Locked	QAM256	2	687000000 Hz	3.1 dBmV	39.7 dB	87881616	0	0
4	Locked	QAM256	3	693000000 Hz	3.3 dBmV	39.8 dB	87884326	0	0
5	Locked	QAM256	4	699000000 Hz	3.0 dBmV	39.6 dB	87888718	0	0
6	Locked	QAM256	5	705000000 Hz	2.6 dBmV	39.6 dB	87874623	0	0
7	Locked	QAM256	6	711000000 Hz	2.2 dBmV	39.4 dB	87895181	0	0
8	Locked	QAM256	7	717000000 Hz	2.1 dBmV	39.4 dB	87904813	0	0
9	Locked	QAM256	8	723000000 Hz	2.3 dBmV	39.4 dB	87910060	0	0
10	Locked	QAM256	9	729000000 Hz	2.3 dBmV	39.3 dB	87913626	0	0
11	Locked	QAM256	10	735000000 Hz	2.3 dBmV	39.4 dB	87916564	0	0
12	Locked	QAM256	11	741000000 Hz	2.3 dBmV	39.3 dB	87920606	0	0
13	Locked	QAM256	12	747000000 Hz	2.5 dBmV	39.4 dB	87924592	0	0
14	Locked	QAM256	13	753000000 Hz	2.7 dBmV	39.5 dB	87927674	0	0
15	Locked	QAM256	14	759000000 Hz	3.0 dBmV	39.7 dB	87931406	0	0
16	Locked	QAM256	15	765000000 Hz	3.3 dBmV	39.6 dB	87935899	0	0
17	Locked	QAM256	16	771000000 Hz	3.5 dBmV	39.7 dB	87939188	0	0
18	Locked	QAM256	17	777000000 Hz	3.5 dBmV	39.6 dB	87943217	0	0
19	Locked	QAM256	18	783000000 Hz	3.4 dBmV	39.7 dB	87946333	0	0
20	Locked	QAM256	19	789000000 Hz	3.9 dBmV	39.8 dB	87950504	0	0
21	Locked	QAM256	20	795000000 Hz	3.9 dBmV	39.6 dB	87954984	0	0
22	Locked	QAM256	21	801000000 Hz	4.2 dBmV	39.7 dB	87957792	0	0
23	Locked	QAM256	22	807000000 Hz	4.3 dBmV	39.6 dB	87963058	0	0
24	Locked	QAM256	23	813000000 Hz	4.5 dBmV	39.5 dB	87966585	0	0
25	Locked	QAM256	24	819000000 Hz	4.3 dBmV	39.4 dB	87969696	0	0
26	Locked	QAM256	25	825000000 Hz	4.1 dBmV	39.4 dB	87972478	0	0
27	Locked	QAM256	26	831000000 Hz	4.2 dBmV	39.5 dB	87976592	0	0
28	Locked	QAM256	27	837000000 Hz	4.3 dBmV	39.5 dB	87980238	0	0
29	Locked	QAM256	28	843000000 Hz	4.3 dBmV	39.5 dB	87983791	0	0
30	Locked	QAM256	30	855000000 Hz	4.0 dBmV	39.8 dB	87987095	0	0
31	Locked	QAM256	31	861000000 Hz	3.4 dBmV	39.7 dB	87989673	0	0
32	Locked	QAM256	32	867000000 Hz	3.0 dBmV	39.6 dB	88007876	0	0

Upstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power
1	Locked	ATDMA	1	36800000 Hz	48.0 dBmV
2	Locked	ATDMA	2	30400000 Hz	47.0 dBmV
3	Locked	ATDMA	3	24000000 Hz	46.5 dBmV
4	Locked	ATDMA	4	17600000 Hz	45.5 dBmV
5	Not Locked	Unknown	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0, 1, 2, 3	159	300000000 Hz	6.8 dBmV	41.3 dB	1108 ~ 2987	94575504	35499456	0
2	Not Locked	0	0	0 Hz	3.1 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	Unknown	0	0 Hz	0 dBmV
2	Not Locked	Unknown	0	0 Hz	0 dBmV

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CM1000v2 Intermittent Drops and Low Upload Desperate For Help