Forum Discussion

Guide

Feb 28, 2023

CM1000V2 modem cannot connect computer

CM1000v2 is connected to Optimum cable and Orbi 04 mesh. I am getting increasing frequency where internet drops completely even though the modem shows signal. If I hit the restart on the modem it q...

Troubleshooting

FURRYe38

Guru - Experienced User

Feb 28, 2023

https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router

Can you post the Events Log page as well?

https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

NeilU

Guide

Feb 28, 2023

Here is the events page

I am curious about what constitutes high signal level.

There is one splitter on the cable when it comes into the house since one line use to go to a TV which I do not use. So the modem gets the main line coming in (after that one splitter that the ISP did install)

Nothing else attached to the line other than a connector box to extend the line.