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Forum Discussion
NeilU
Feb 28, 2023Guide
CM1000V2 modem cannot connect computer
CM1000v2 is connected to Optimum cable and Orbi 04 mesh. I am getting increasing frequency where internet drops completely even though the modem shows signal. If I hit the restart on the modem it q...
Kitsap
Mar 13, 2023Master
NeilU wrote:Thanks for all the input previously.
I installed a new RG6 cable all the way from input to the modem.
I first installed the 6db - this was a week ago. That yielded a couple of +2 and above with many at about +6 to 7
Later I installed the 10db and now the values were from about -4 to +3.5 after restart. No uncorrectable for almost a day and then on 6th I rebooted and have tracked ever since.
Within a day it started to get errors which would sit for some length of time and then every so often it appeared to do some sort of power shifting and then hold with errors for up to a day or so. The primary highest channel would also jump from maybe -6 to -3.9 to -1.3 and each time maybe hold for half a day or so while the number of uncorrectable codewords would hold and then jump.
The latest attachment is since March 6.
I am going to vacationing for the next week so I won't be able to watch this now and may do a reboot before we leave and revisit in a week.
This is the latest screen shot - The total number of unerrored seems doesn't make sense over time. For a number of days the total codewords were constant across all the channels. Suddenly Channels 27 and 28 were much lower than all the rest which then remained the same continuing until now.
You are making good progress on the signal power levels. There are still a lot of uncorrectable line errors over several days.
The line errors should be the responsibility of the ISP for wiring outside your house.
plemans
Mar 13, 2023Guru - Experienced User
If you've done what you can, the isp needs to check it.