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Forum Discussion
CM1000v2 modem with slow speeds of 480mbps
I have been using my CM1000v2 Modem for the past six months. My plan with xfinity is 1200 Mbps. I recently gotten in contact with them and they send an electrician over. They fixed an issued on the ou...
Repeat question: Do you have a PC that you can directly connect to the CM1000v2 with an Ethernet cable and test your throughput?
I do!
How is your unknown test device connected to your XR1000? Via Wi-Fi or via Ethernet cable.
Usually I do test with the Nighthawk app.
3 weeks ago, I noticed the difference in speed because I play intense games. So my latency was high 100 when I usually get 10-14 ping. So this happen out of nowhere.
The last log on the app was at 890 Mbps Upload was 42 MBPS and ping was 13 June 2,2023
Now is at 574.50 Mbps Upload 41.93 Mbps Ping
52.0. Let me remind that I have 1.2 gbps for internet.
How are you testing your throughput on your unknown test device? Are you using an application? A web browser and some testing address?
Nighthawk app hasn’t failed me with testing speed. This is the first time I have troubles with my speed since I usually have been running at 800 and had no issues for the past 7 months.
I do!
How is your unknown test device connected to your XR1000? Via Wi-Fi or via Ethernet cable.
Usually I do test with the Nighthawk app.
3 weeks ago, I noticed the difference in speed because I play intense games. So my latency was high 100 when I usually get 10-14 ping. So this happen out of nowhere.
The last log on the app was at 890 Mbps Upload was 42 MBPS and ping was 13 June 2,2023
Now is at 574.50 Mbps Upload 41.93 Mbps Ping
52.0. Let me remind that I have 1.2 gbps for internet.
How are you testing your throughput on your unknown test device? Are you using an application? A web browser and some testing address?
Nighthawk app hasn’t failed me with testing speed. This is the first time I have troubles with my speed since I usually have been running at 800 and had no issues for the past 7 months.
The Nighthawk application is testing throughput from the internet to your router through your modem. That is a good reference point. Your test values should be 1200+. Xfinity routinely over provisions by 20%.
Are you certain your Ethernet cable between your modem and your router is good? Recommend using a cat 6a for your application.
Xfinity is really fond of pointing fingers at customer owned hardware. The primary goal of Xfinity is to increase their revenue by leasing you one of their modem/gateways.
Recommend you connect a PC direct to your modem as described in my previous post and use the Ookla installable test application.