NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Alpha1991
Jun 14, 2023Aspirant
CM1000v2 modem with slow speeds of 480mbps
I have been using my CM1000v2 Modem for the past six months. My plan with xfinity is 1200 Mbps. I recently gotten in contact with them and they send an electrician over. They fixed an issued on the ou...
Alpha1991
Jun 18, 2023Aspirant
This is what i was able to send out
Alpha1991
Jun 18, 2023Aspirant
Here is the other one
- KitsapJun 18, 2023Master
Your cable connection logs show a couple of things.
First, your signal power levels are good. The modem expects signal power levels between +7 and -7 dBmV. Yours are basically in the middle. The dynamic range is very good. Info for reference: https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router.
Your correctable/uncorrectable code words show some significant values. These are transmission errors and should essentially be zero. On the connection page, these values accumulate over time since the modem was last booted. Your screen snips did not show the system up time so I do not know if these values accumulated over a few hours, a few days, a few weeks or ?.
Recommend your pull the power cord on your modem, restart it and monitor the code word values. Right after the restart, they should all be zero. The page does not update in real time. When you access the page, the values are a snapshot in time. To get new values, you have to go to a different page and then come back.
Continued correctable/uncorrectable signal errors are the responsibility of the ISP. Xfinity has been doing significant upgrade work in my area and there are time frames with a lot of transmission errors and a lot of disconnects.
- Alpha1991Jun 18, 2023AspirantHere is the thing when I ran a test on DUMA OS
Now I have 921/212.0 mbps
41/23 MBps
Max Ping 12.98 - KitsapJun 18, 2023Master
Alpha1991 wrote:
Here is the thing when I ran a test on DUMA OS
Now I have 921/212.0 mbps
41/23 MBps
Max Ping 12.98When compared to your throughput on June 13, these numbers are a direct indication you have just been through the Xfinity mid-split upgrade. That is why you are showing the 200+ Mbps upload and why your download has been sporadic in the previous few weeks. It may take a few weeks for Xfinity to fine tune their new hardware. Then your service should settle down. What area of the country do you live in?
- Alpha1991Jun 19, 2023AspirantIn New Jersey, but I am surprise they never said anything or send out a later they are doing upgrades. Since it effected my system. Isn’t the reason why some of us pay so muck for internet?
- KitsapJun 19, 2023Master
Alpha1991 wrote:
In New Jersey, but I am surprise they never said anything or send out a later they are doing upgrades. Since it effected my system. Isn’t the reason why some of us pay so muck for internet?Some Xfinity regions do a better job than others of notifying customers of changes. Notifications in the Seattle area are seldom made.
- KitsapJun 19, 2023Master
The Nighthawk mobile application keeps a good history record of your throughput tests. Recommend you monitor the results for a couple of weeks to determine if it maintains your performance.
- Alpha1991Jun 19, 2023AspirantNighthawk app shows
543.05
42.75
Ping
14
And DumaOs shows something different. I keep you posted in the next few weeks if it changes