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dase2019's avatar
dase2019
Aspirant
Nov 02, 2023

CM1000v2 signal drops intermittently

I am losing internet intermittently. ISP is saying it is a modem batch error. The internet drops and then comes back within 60 seconds usually. I've tried rebooting, switching out LAN cable. Trying t...
Troubleshooting
dase2019's avatar
dase2019
Aspirant
Nov 02, 2023

Event Log:

TimePriorityDescription
2023-11-01, 09:33:32Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-11-01, 09:33:28Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-11-01, 09:33:24Notice (6)TLV-11 - unrecognized OID;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-11-01, 09:33:24Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv4
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2023-10-28, 15:24:18Critical (3)No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)DHCP FAILED - Discover sent, no offer received;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)Ranging Request Retries exhausted;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)DHCP FAILED - Discover sent, no offer received;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)DHCP FAILED - Discover sent, no offer received;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)DHCP FAILED - Discover sent, no offer received;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)Ranging Request Retries exhausted;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)DHCP FAILED - Discover sent, no offer received;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:19:09Critical (3)No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:19:05Critical (3)No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:18:42Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:17:55Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:16:23Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:16:10Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:15:58Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:15:52Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:15:48Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:15:39Critical (3)No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:15:35Critical (3)No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:15:32Critical (3)SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:15:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:15:18Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:bb;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:01:59Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:01:55Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:92;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:01:52Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:92;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:01:51Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:92;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:01:37Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:92;CM-QOS=1.1;CM-VER=3.1;
2023-10-09, 10:01:31Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=38:94:ed:9e:7b:40;CMTS-MAC=00:17:10:90:ec:92;CM-QOS=1.1;CM-VER=3.1;