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Forum Discussion
nsayer
Feb 23, 2024Aspirant
CM1000v2 Will not boot
We had this exact same thing happen. Xfinity had a multi-day outage, and part way through we discovered that our modem had the all-lights-blink problem.
We called Netgear support and they told ...
nsayer
Feb 23, 2024Aspirant
Xfinity can’t reflash the firmware because the firmware corruption prevents booting at all.
NETGEAR could reflash this unit with the original factory firmware. It’s foolish to suggest that they couldn’t do so if I mailed it back to them. But they simply won’t, preferring that I throw an otherwise perfectly useful cable modem into the trash because it missed the warranty window by 20 days.
NETGEAR could reflash this unit with the original factory firmware. It’s foolish to suggest that they couldn’t do so if I mailed it back to them. But they simply won’t, preferring that I throw an otherwise perfectly useful cable modem into the trash because it missed the warranty window by 20 days.
FURRYe38
Feb 23, 2024Guru - Experienced User
With the ISP cable coax line disconnected, have you tried a 30-30-30 reset on the modem with nothing connected to it?
- nsayerFeb 23, 2024AspirantYup. NG support walked me through that and several other attempted actions. It continues to do nothing but the crazy-blink shortly after power-up.
- FURRYe38Feb 23, 2024Guru - Experienced User
K welp, sorry can't help beyond this. Warranty is warranty. You'll need to find another modem and move on.
- nsayerFeb 23, 2024AspirantI get that it’s out of warranty, but it *could* be repaired, even at some nominal cost. The fact that nobody will even *try* is my complaint.