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Forum Discussion
SeasonedZB
Apr 18, 2022Follower
CM1000v2 Xfinity losing connection intermittently, dropping to 0.1mbps.
Hey all, I've been having some issues with Xfinity internet recently. I'm paying for the 600mbps internet, however on a good day I'd be lucky to get 100. Every hour or so (sometimes even multiple tim...
FURRYe38
Apr 18, 2022Guru - Experienced User
So your power levels are out of spec:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?
The correct and un-correctables should be zeros.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
article=24311https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html