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Forum Discussion
melkweg
Apr 17, 2021Aspirant
cm1000v2 Xfinity speed dropped after install
Hello- I am troubleshooting with Xfinity speed issues with cm1000v2, Firmware Version V7.01.01. I am getting 30-40mbps download speed with a new CM1000v2 but paying for 600mbps. The CM1000v2 is r...
melkweg
Apr 18, 2021Aspirant
Any feedback on the attached log files screen capture? Comcast will be on site today to check the line and looking for anything I can point out to the technicial. The power values for all downstream channels are negative. Is that the issue? Low signal power = only 30mbps of the 600mbps currently?
I don't know about splitters. We don't coaxle cable in the house except for thw cable modem and there's no splitter on the single cable between the modem and wall jack.
We've powered over several times and I connect one computer directly to modem ethernet with same low speed.
FURRYe38
Apr 18, 2021Guru - Experienced User
Have the ISP check everything with you. Have them check with there PC connected to the modem.