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Forum Discussion
CM1100 dropping connections
Comcast technician says their diagnostics is fine from their end, but my connection drops several times in a day. 1. Trying to understand these errors so that I can have better coversation with C...
I'm interested to find out what you heard...
I had a number of dropped connections issues recently and tried a number of things - right down to a new modem from Arris. Still had the connection drop issues... a tech came out... and they determined it was an issue with their hardware... that's now resolved and i'm reinstalling my CM1100... and was trying to confirm i had the right firmware version.
Like you my modem is showing 6.01.07 and the knowledge base was showing 2.01.02. From talking to an xfinity rep they said that if you have a gigabit connection with them, they use that other V6 firmware... I am not sure whether to believe him or if it's just BS...
-Thanks
I have same problem with my cm1000 ...
But it just started acting up...same version yall posted isp cox says their end is fine n they said they do not push firmware
But it just started acting up...same version yall posted isp cox says their end is fine n they said they do not push firmware