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Forum Discussion
CM1100 dropping connections
Comcast technician says their diagnostics is fine from their end, but my connection drops several times in a day. 1. Trying to understand these errors so that I can have better coversation with C...
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
ISP checked the signal to modem and its fine according to their tests. That is one reason I trying to decode the error codes so that I can be more specific and have a technical converstaion. They also pused back that modem manufacturer will have to update the firmware. I am running a firmware that is out of spec and not sure if its an issue that I should pursue as I have no way to upgrade the firmware.