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Forum Discussion
CM1100 dropping connections
Comcast technician says their diagnostics is fine from their end, but my connection drops several times in a day. 1. Trying to understand these errors so that I can have better coversation with C...
No. Still seeing dropped connections.
1. Need to find a way to update the firmware. Not sure how as neither the Netger or Comcast wants to do it.
2. Trying to understnad the error codes in logs to have conversation with Comcast technical support folks to check it out further.
-Thanks.
Only the ISP can update FW on modems.
Have the ISP check your signal and the line while the CM modem is online.
You may need to have them install there modem to see if the problem continues or not, if it does, then the problem is the ISPs. If not, then you'll need to get the CM modem RMAd or returned.