Forum Discussion

Aspirant

Jul 06, 2022

CM1100 Firmware V10.01.07 - Diagnostics No Longer Accessible

So last week my CM1100 on Xfinity updated the firmware from V7 to V10.01.07. After the update, I can no longer access the diagnostics page from my computer connected to my router. Nothing has chang...

FURRYe38

Guru - Experienced User

Jul 06, 2022

Has the modem been fully powered OFF for 1 minute then back ON?

Diagnostics page meaning the Cable connections page or the modems home page in general?

badtlc

Aspirant

Jul 06, 2022

Yes, it has been powered off for 1+ minute, re-plugged and turned on.

Yes. The connection diagnostics at 192.168.100.1. Nothing will load at 192.168.100.1 after the modem completes booting up. Can't even login as the page wont load.

plemans
Guru - Experienced User
Jul 06, 2022
You're not the first that I've seen with this issue. I'm wondering if its a new rollout that locks that away from consumers. I know spectrum has been locking that down as well.

(1) Re: Unable to access the CM1000v2 modem diagnostic... - NETGEAR Communities
- badtlc
  Aspirant
  Jul 06, 2022
  It doesn't completely lock it out. I can still get to it if I connect a PC directly to the modem. It no longer works from behind a router.
  - FURRYe38
    Guru - Experienced User
    Jul 06, 2022
    What brand and model router do you have connected to it?
    
    What is the routers IP address? 192.168.0.1? or 192.168.1.1?