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Forum Discussion

badtlc's avatar
badtlc
Aspirant
Jul 06, 2022

CM1100 Firmware V10.01.07 - Diagnostics No Longer Accessible

So last week my CM1100 on Xfinity updated the firmware from V7 to V10.01.07.  After the update, I can no longer access the diagnostics page from my computer connected to my router.  Nothing has chang...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 06, 2022

Has the modem been fully powered OFF for 1 minute then back ON? 

 

Diagnostics page meaning the Cable connections page or the modems home page in general? 

badtlc's avatar
badtlc
Aspirant
Jul 06, 2022

Yes, it has been powered off for 1+ minute, re-plugged and turned on.

 

Yes. The connection diagnostics at 192.168.100.1.  Nothing will load at 192.168.100.1 after the modem completes booting up.  Can't even login as the page wont load.