NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM1100 Firmware V10.01.07 - Diagnostics No Longer Accessible
So last week my CM1100 on Xfinity updated the firmware from V7 to V10.01.07. After the update, I can no longer access the diagnostics page from my computer connected to my router. Nothing has chang...
Hi badtlc,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. Just to clarify, the issue here is only when behind the router, you are unable to access the user interface of the modem if you are connected to the router. Were you able to access it before? What are you trying to do on the user interface of the modem?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
olympos1625 wrote:Hi badtlc,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. Just to clarify, the issue here is only when behind the router, you are unable to access the user interface of the modem if you are connected to the router. Were you able to access it before? What are you trying to do on the user interface of the modem?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Yes, it worked just fine before the firmware update. I know the firmware update is what broke it as I was aware of others having the issue with this firmware update and so I immediately checked when the firmware updated.
I am just trying to monitor line conditions and event logs. There is work/upgrades going on in my area and I'd like to keep track of what is changing as it changes.