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Forum Discussion
CM1100 Firmware V10.01.07 - Diagnostics No Longer Accessible
So last week my CM1100 on Xfinity updated the firmware from V7 to V10.01.07. After the update, I can no longer access the diagnostics page from my computer connected to my router. Nothing has chang...
Hi badtlc,
We would like to endorse you to NETGEAR Level 2 support team for a callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
Do I put that information directly in this thread or am I supposed to private message someone with that information?
Private message the moderator.
- I have the exact same issue now with the 10.01.07 firmware. CM1100. Xfinity. Recent 'upgrade' to 10.01.07.
Used to be able to access 192.168.100.1 from a PC hardwired or a laptop via Wi-Fi behind the modem. Now 192.168.100.1 no longer works. It does not respond to pings. I manually set my ethernet to 192.168.100.3. Still no response from the modem.
If I plug into the modem directly via Ethernet, I can bring up the access.
I have:
1. rebooted, no help
2. Paper clipped reset, no help
3. Removed the coax, paper clip reset, no help
4. Left it all off for 5 minutes, no help.
5. Connected directly via Ethernet, and after logging in, software factory reset it. No help.
The new firmware removed the ability to remotely access the login page. Please PM the forum moderator with your information that they posted about.
Steve0617 wrote:
I have the exact same issue now with the 10.01.07 firmware. CM1100. Xfinity. Recent 'upgrade' to 10.01.07.
Used to be able to access 192.168.100.1 from a PC hardwired or a laptop via Wi-Fi behind the modem. Now 192.168.100.1 no longer works. It does not respond to pings. I manually set my ethernet to 192.168.100.3. Still no response from the modem.
If I plug into the modem directly via Ethernet, I can bring up the access.
I have:
1. rebooted, no help
2. Paper clipped reset, no help
3. Removed the coax, paper clip reset, no help
4. Left it all off for 5 minutes, no help.
5. Connected directly via Ethernet, and after logging in, software factory reset it. No help.
The new firmware removed the ability to remotely access the login page.With a few message posts and some googling, I found an answer that works.
Assuming your router can create a static route, create one with:
Destination IP: 192.168.100.1
IP Subnet: 255.255.255.255
Gateway: Your router's current WAN IP assigned by Xfinity (note this will obviously sometimes change but at least it makes the CM1100 accesible)
Metric: 2
Not saying this is the end all be all but it worked for me.
Thanks for the find. Seems that something in this version of FW broke normal access to the modems web page.
I'll pass this onto NG as well.
Yes, the static routing option works for those that can do it. Many entry level residential routers do not have static routing options. That doesn't work for my setup.
I sent the info to the moderator a few days ago and have not had anyone reach to me. Any idea how long it takes?
Thanks.
Hi @badtlc,
We are sorry for the delay. The support team will get in touch with you soon. For now, please register the modem under your registered email address on MyNetgear portal.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
