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smgillespie28's avatar
smgillespie28
Aspirant
Aug 05, 2022

CM1150V and AC1600 connection problems

Been using an AC1600 with wifi disabled as a wired router for my CM1150V for a while now with no troubles.   Big storm last night (yes, plenty of surge protection).    When power came back on, the AC...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 05, 2022

AC1600 isn't a model number of a router.

 

Please post a copy and paste of the modems connection status page.


Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 
What is the brand and model of the host wifi router connected to the modem?


Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

  • smgillespie28's avatar
    smgillespie28
    Aspirant
    Aug 05, 2022

    AC1600 isn't a model number of a router.

     

    It's the name, not the model number.  Model number is R6260

    In house cabling and coax is the same that's been working well for several years.

     

    Be sure to power OFF the modem for 1 minute then back ON.

     

    Did that but will do it again.

     

    Please post a copy and paste of the modems connection status page.

     

    Is this what you're looking for?

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Aug 05, 2022

      Select the Cable Connection button you see on the modems web page. Copy and paste what you see on that page here.

       

       

      • smgillespie28's avatar
        smgillespie28
        Aspirant
        Aug 05, 2022

         

        Cable Connection
        Frequency start Value
         
        This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. 
        Starting Frequency
         Starting Frequency: 0
         

        Startup Procedure
        Procedure Status Comment
        Acquire Downstream Channel651000000 HzLocked
        Connectivity StateOKOperational
        Boot StateOKOperational
        SecurityEnabledBPI+
        IP Provisioning ModeHonor MDDhonorMdd(4)

         

        Downstream Bonded Channels
        Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
        1LockedQAM25637651000000 Hz-6.7 dBmV39.6 dB120
        2LockedQAM25613507000000 Hz-3.3 dBmV41.3 dB80
        3LockedQAM25614513000000 Hz-3.3 dBmV41.4 dB30
        4LockedQAM25615519000000 Hz-3.6 dBmV41.3 dB20
        5LockedQAM25616525000000 Hz-3.8 dBmV41.2 dB70
        6LockedQAM25617531000000 Hz-4 dBmV41.1 dB20
        7LockedQAM25618537000000 Hz-4.3 dBmV41 dB20
        8LockedQAM25619543000000 Hz-4.5 dBmV41 dB70
        9LockedQAM25620549000000 Hz-4.8 dBmV40.8 dB40
        10LockedQAM25621555000000 Hz-5 dBmV40.6 dB30
        11LockedQAM25622561000000 Hz-5.2 dBmV40.6 dB70
        12LockedQAM25623567000000 Hz-5.6 dBmV40.3 dB60
        13LockedQAM25624573000000 Hz-6 dBmV40.1 dB100
        14LockedQAM25625579000000 Hz-5.7 dBmV40.3 dB60
        15LockedQAM25626585000000 Hz-5.2 dBmV40.4 dB90
        16LockedQAM25627591000000 Hz-5.1 dBmV40.5 dB50
        17LockedQAM25628597000000 Hz-5 dBmV40.5 dB70
        18LockedQAM25629603000000 Hz-5 dBmV40.5 dB90
        19LockedQAM25630609000000 Hz-5.3 dBmV40.4 dB50
        20LockedQAM25631615000000 Hz-5.5 dBmV40.2 dB100
        21LockedQAM25632621000000 Hz-5.7 dBmV40.1 dB60
        22LockedQAM25633627000000 Hz-5.9 dBmV40 dB70
        23LockedQAM25634633000000 Hz-6.1 dBmV40 dB130
        24LockedQAM25635639000000 Hz-6.3 dBmV39.7 dB60
        25LockedQAM25636645000000 Hz-6.6 dBmV39.6 dB130
        26LockedQAM25638657000000 Hz-6.8 dBmV39.6 dB110
        27LockedQAM25639663000000 Hz-6.6 dBmV39.7 dB120
        28LockedQAM25640669000000 Hz-6.5 dBmV39.8 dB110
        29LockedQAM25641675000000 Hz-6.6 dBmV38.5 dB170
        30LockedQAM25642681000000 Hz-6.5 dBmV39.8 dB190
        31LockedQAM25643687000000 Hz-6.5 dBmV39.7 dB110
        32LockedQAM25644693000000 Hz-6.6 dBmV39.6 dB180

         

        Upstream Bonded Channels
        Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
        1LockedATDMA25120 Ksym/sec16400000 Hz38.5 dBmV
        2LockedATDMA35120 Ksym/sec22800000 Hz39 dBmV
        3LockedATDMA45120 Ksym/sec29200000 Hz39.5 dBmV
        4LockedATDMA55120 Ksym/sec35600000 Hz40 dBmV
        5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
        6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
        7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
        8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV

         

        Downstream OFDM Channels
        Channel Lock
        Status         		Modulation /
        Profile ID         		Channel
        ID         		Frequency Power SNR /
        MER         		Active Subcarrier
        Number Range         		Unerrored
        Codewords         		Correctable
        Codewords         		Uncorrectable
        Codewords
        1Locked0 ,1 ,2 ,3159702000000 Hz-5.9 dBmV39.3 dB1126 ~ 2969120536736207476650
        2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000

         

        Upstream OFDMA Channels
        Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
        1Not Locked000 Hz0 dBmV
        2Not Locked000 Hz0 dBmV

         

        Current System Time:Fri Aug 05 16:02:37 2022
        System Up Time:01:02:13