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CM1150V Critical(3), Warning (5) and Notice(6) ongoing random service drop outs.
I've read a number of articles in the group forum, none exactly like mine with my model (CM1150V) but many that are very smiliar but not a huge understanding of what these errors mean. When I call Co...
Now that's what I'm talking about!!
THANK YOU!!
A screen snip of the modems logs and the cable connections page helps. Not just the error you're seeing but all if it.
Thanks
FYI, photos have to be approved by a moderator. You can click on "choose file" and add each individually.
You didn't get much of your logs.
but your power levels are out of spec.
Your a bit low on the downstream and high on the upstream.
Meaning either you're a bit far away from the hub or you have something degrading the signal.
Check the line for splitters or attenuators. Remove them if you have them.
Check the cable for kinks, damage, old/bad/corroded/loose connections and remove them if you have them.
Preferrably, move the modem to right where the coax comes into the home and connect it there. this prevents the wiring in the home from being the issue.
I did a factory reset on it to see if that would resolve the problem. When I did, that was the next error that only took a few minutes to come back up. It was the same sequence of errors over and over in the list. Sometimes 4 to 7 groups in a single day.
If I move my modem closer to the point where the service comes into the house the problem is likely to get worse since that is where the solar inverters, main panel and the transfer switch are all located - which were just installed 2 weeks ago - so, that isn't likely to be the source of the problem that has been ongoing for the past several months. There is a attenuator/filter/slug installed in the line there that Comcast label explicitey states not to remove it. The line between there and the cable modem is 55 feet and brand new RG6QS. That line has been checked twice already. If I remove the only splitter in the line then we don't have Cable TV in the house but I'm willing to see if the frequency of the problem goes down or away by doing as you suggested for a day and looking at the event logs before/after.
After that, I'll look at having another conversation with Comcast - Thank you for the suggestions, while I still have no idea what I'll be talking to them about since I'm no closer to understanding the nature of these error codes in the event log.
B..
