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CM1150v Disconnects nightly with Xfinity/Comcast
Overnight, my cable modem often times starts to experience packet loss in the range of 40% until the cable modem is rebooted. I have ehternet port aggregation turned off. This has happend every...
pls provide connection table + event logs when the problem happens
My connection has been more stable, meaning, i haven't had to restat the modem every day since the tech was here on 8/27. I restarted on 8/28, 9/1, 9/6 and today.
This morning at 12:17am (central) is when my connection started to become unstable.
I believe the logs in the attached file are eastern time..I am unsure how to connect my laptop directly to my cable modem. When I plug into to eth port 2, I don't get an IP address. So, I unplugged my router and plugged into eth1, still don't get an address. If I must reboot the model to get the laptop to establish an address, that will be worthless because a reboot fixes the issue.
I attached the info I believe you requested.
I did not attach EMTA logs (looked like the timestamps didn't go back to midnight).
I can attach those if needed.Logs are beneficial with the cable connections page.
If its happening daily, justt hook up a computer directly and leave it for a day. We're just trying to determine if it is indeed a modem/signal issue or a router issue.
Sadly, it doesn't happen daily. Also, with e-learning and working from home, I need the wifi router thus I can't hard wire to the cable modem.
My wifi router is hard wired and has a speed test functionality. Occasionally during the problem, it fails to run.If it matters, my phone has issues during "the problem". voice cuts in/out.
Was the logs/cable connections pdf I posted sufficient?
Thanks,
Mike
