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Forum Discussion
decosse
Dec 26, 2020Apprentice
CM1150V Error Log De-Coding - Losing Internet Connection
I've mentioned this in couple of other threads (not initiated by me) but here is my issue correlated into a single place.
History of my issue
CM1150V on Xfinity 600Mbps plan
Worked perfectly for almost a year - consistent full spec speeds
Around mid Nov, began to have frequent drop-outs and occasionally throughout day but EVERY morning would have to power cycle modem to re-establish connection
After dealing with that EVERY DAY for about 2 weeks, called out Xfinity.
Xfinity Tech checked lines all way to street interface - no issues, installed Xfinity XB7 and all was perfect (immediate and consistent thereafter);
Received replacement CM1150V 12 days ago and re-commissioned with Xfinity
Initially worked perfectly and consistently for 10 days then suddenly 2 days ago began having identical issues to first one
(this makes me wonder if in both instances a firmware 'upgrade' was pushed by Xfinity?)
Here is log from the last 12 hrs or so - note that this was while the Modem was essentially unused during the night!
Came down to find no internet connection and this is the log showing the period of preceding 12 hrs or so
6:44am is when I power cycled the Modem, so those errors pertain to that.
This was the Modem Status Baseline, when the Modem was first installed about 12 days ago
Here is a Modem Status from yesterday when it would not connect to the Internet
Only differences I see are
The Download Frequencies are much higher generally in the baseline
There is a high incidence of 'correctables' in the problem status of yesterday
Other interesting notables
When a Download has been established and continuous (such as streaming a movie) it tends to remain consistent until there is a break in download traffic
Another way to recover the connection is just to keep requesting Speed Test - this one is curious - I can request multiple times and it fails, then it will connect with very slow download speed (only a few Mbps) and then the upload part of the test is at full spec (18Mbps); the very next speed test (run immediately after) will deliver full speed down and up.
A modem power cycle will immediately re-establish full spec speed once reboot completes.
The behaviour is now identical on second modem as was the original
Both Modems were performing perfectlly & consistently before suddenly becoming consistently problematic (again this makes me suspect firmware upgrade?)
But almost certainly rules out Hardware
The XB7 had zero issues during its 3 weeks installation (and problem was consistent with initial CM1150V prior to the XB7 install which instantly resolved it)
What does the log indicate was going on during that night time (supposedly idle) period?
3 Replies
- decosseApprentice
- decosseApprentice
- decosseApprentice
Came down this morning to it completely off-line again
All the images of the logs/status screen are in this pdf file
https://www.dropbox.com/s/zbgz3w4o2o62flw/Event_Error_Log_12-27-20.pdf?dl=0
Attached is the Modem Status and the Error log from this morning before I did anything
Then I Power Cycled the Modem and it immediately came back on line and reported Speed Test at Full Speed (the Modem Status and Speed Test for that condition are also reported in the file above)
Then I went to revisit this page and refresh to report, no more than 2 minutes later - page would not load (nor any other); Speed test failed!
I went through same 'trick' I found where I could repeatedly request Speed Test and it evntually kicked in *after about 10 sequential fails);
the other thing I found was while it was actually processing traffic it would (typically) stay alive - so I just launched a YouTube video in another tab to play in the background (which would also give me an instant indication of if/when the internet connection dropped) while composing this update; well after about 3 mins the video stalled and no other page would load;
this time my repeated speed test request trick failed and after about 20 attempts forced to power cycle the modem again to complete this post.
I should add that in that period where there is no internet (and Speed Test repeatedly fails with a 'No Internet' error) all the front panel status leds on the modem are normal - soild green, no apparent flickering