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Forum Discussion
cm1150v issue with phone service and speed.. xfinity
I have spent a few hours, 2 different times with xfinity operators trying to fix my modem issues. No phone and can not reach my subscription speed (600) but the first is more important. Tried a num...
xfinity can be an issue.
1. log into the cm1150v and get a screen snip of the cable connectin page and the logs.
2. if you have any splitters, amplifiers, attenautors in your line, remove them.
3. preferably, directly connect the modem to right where the coax enters the home. this prevents the wiring in the home from being the issue.
Comcast is great at making it challenging for people who use aftermarket modems. But if you can do your best to ensure it isn't something in the home, then it limits what the issue can be. by direct connecting it to where the coax enters and seeing if you still have the issue it usually means either the line is bad, their cmts is bad, or the modem is bad.
FYI.. My old comcast modem did have a voice line but we ditched that a number of years ago. They are just being diffucult.