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Forum Discussion
CM1150V wont bind all upstream channels after upgade to firmware 2.02.03 (Partial service)
My service was working fine with 32 downstream 3 upstream and 1 OFDM channel locked under firmware 1.01 right after the upgrade to 2.02.03 the service is saying "partial service" and showing upsteam ...
I got someone at a higher level to revert my modem to firmware version 1.01.07 and everything is working fine again... I have 32 downstream bonded, 3 upstream and 1 ODFM downstream bonded.
How do we report this firmware bug to netgear? because this is a pretty big problem
After firmware downgrade:
Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 5 5120 Ksym/sec 36500000 Hz 44.8 dBmV 2 Locked ATDMA 6 5120 Ksym/sec 30100000 Hz 45.3 dBmV 3 Locked ATDMA 7 5120 Ksym/sec 23700000 Hz 44.5 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV I would file a support ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
Point them to this forum thread as well for review.
I've been trying to but my serial number comes back as invalid when I try to register it
This is a device provided to me by netgear directly for product testing, it has a 12 digit serial number not 13 like support wants... and I don't have any way to contact the head of our test program anymore as it closed before the new firmware was pushed
