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Forum Discussion
CM1150V wont bind all upstream channels after upgade to firmware 2.02.03 (Partial service)
My service was working fine with 32 downstream 3 upstream and 1 OFDM channel locked under firmware 1.01 right after the upgrade to 2.02.03 the service is saying "partial service" and showing upsteam ...
I got someone at a higher level to revert my modem to firmware version 1.01.07 and everything is working fine again... I have 32 downstream bonded, 3 upstream and 1 ODFM downstream bonded.
How do we report this firmware bug to netgear? because this is a pretty big problem
I would file a support ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
Point them to this forum thread as well for review.
I've been trying to but my serial number comes back as invalid when I try to register it
This is a device provided to me by netgear directly for product testing, it has a 12 digit serial number not 13 like support wants... and I don't have any way to contact the head of our test program anymore as it closed before the new firmware was pushed
> [...] it has a 12 digit serial number not 13 like support wants...
> [...]Are you sure that you're looking at the serial number, and not the
MAC address, which is _12_ characters (hexadecimal digits, 0-9, A-F)? A
serial number typically includes non-hexadecimal characters (and has 13
characters).