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Forum Discussion
CM1150V, Xfinity -- Google Wifi Not Working
Very odd thing happening -- and Xfinity has been out. I replaced my xFi router with the 1150V. As of now, I am getting a dial-tone just fine, and able to get a connection when I connect my laptop to ...
> [...] I do have the Google Wifi main unit attached via a D-Link
> gigabit switch -- could the switch be the bottleneck or the issue?
> [...]
Yes. (Not a very detailed description of that switch, by the way.)
> The modem is in the basement, so a terrible spot for the hub of a mesh
> system. That's why I need the switch to run it upstairs.
How, exactly, does the switch help you "to run it upstairs"? How
many devices are connected to the switch? What, exactly, is connected
to what, exactly? Hint: If a device has different types of Ethernet
ports, then "connected to device" is not enough detail.
For typical ISP service (which gives you a single external IP
address), you should have only one device connected to your modem. That
could be a computer or a (NAT) router (WAN/Internet port).
What you _should_ do is run a cable from the modem to the router's
WAN/Internet port. All your client devices (computers, ...), including
those near the modem, _must_ be connected to LAN ports on the _router_.
You _can_ connect a network switch to one of those router _LAN_ ports,
which would give you more (equivalent) LAN ports.
Such an arrangement might make your cabling more difficult than
whatever you have been doing, but life is hard.
So I connected Google Wi-Fi right to the modem. Won’t connect. Laptop, perfect. Any other ideas?
Thanks for the help!
Thanks for the help!
> [...] Won't connect. [...]
I don't know what that means. "Won't" is not a useful problem
description. It does not say what you did. It does not say what
happened when you did it. As usual, showing actual actions (commands)
with their actual results (error messages, LED indicators, ...) can be
more helpful than vague descriptions or interpretations (of what did
_not_ happen).> [...] Any other ideas?
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Look for the LED descriptions
and "Troubleshoot". Look for "reset". Further reading might be
helpful, too.Contact Comcast/Xfinity, and ask them if the problem is the MAC
address of your router. Cable companies tend to worry about multiple
devices being connected to a single customer's line, and switching
between a computer and a router might bother them.I appreciate the response, even though you used this as a platform to shame my inaccurate language. If the documentation covered my issue, surely I'd not have had to post. I'm sorry for bothering you.
BUT, the modem is online. The cable company thinks it is working fine. But I am unable to get my Google Wifi router to connect to the internet.
Thanks for being a douche...