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dwegg's avatar
dwegg
Tutor
Sep 04, 2020
Solved

CM1150V

BEWARE! The CM1150V is supposed to be a very good modem. It seems to be, but TECHNICAL SUPPORT IS HORRIBLE! I contacted support (Level 1), spoke with several technicians, spent over 10 hours with the...
  • dwegg's avatar
    dwegg
    Sep 12, 2020

    That is exactly what I di. Thank you.

dwegg's avatar
dwegg
Tutor
Sep 12, 2020

MAC address was identical for 2 different items (the CM1150V & some other modem), so the tech could not configure the modem.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 12, 2020

Well that doesn't happen very often. I would return the unit from where you got it. I would mention that the modem should be returned to NG so they can correct any MAC address discrepancies they find. 

  • dwegg's avatar
    dwegg
    Tutor
    Sep 12, 2020

    That is exactly what I di. Thank you.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Sep 12, 2020

      Good Luck.