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Forum Discussion

eXgU2q3NDNT3RTf's avatar
eXgU2q3NDNT3RTf
Aspirant
Dec 11, 2020

CM1200 - Only One Locked Upstream Bonded Channel

I have a CM1200 paired with Spectrum service running firmware version 1.02.01.   The modem reports only one locked upstream bonded channel.  I occasionally experience (seemingly random) disconnects...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 12, 2020

Check with NG support to see if there are any options available to you. Ask about an RMA. 

 

eXgU2q3NDNT3RTf's avatar
eXgU2q3NDNT3RTf
Aspirant
Dec 12, 2020

I started the process to explore RMA options with NG, and was asked to pay for support in order to proceed since I am outside of 90-day window.   I may try again, or keep exploring options online.  This community deserves kudos however.