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Forum Discussion
Solved
CM1200, Asus AX-86U & Comcast 1.2Gb internet
Issue: I've got comcast 1.2GB speed, provisioned 1400Mbps and I want to take full advantage of what is paid for. Currently getting 940mbps. Equipment: CM1200 modem. Asus AX-86u router. Currently ...
- ^ for sure, rest assured the modem was restarted many times and so was the router, being left off for periods of 10 minutes or more. I want to point that out so the issue isn’t downplayed into me just not letting the modem lose power. I also got a new CM2000 modem and that should have been correctly configured with the provisioned speeds but still limited bandwidth to 940mbps, nothing was changed on the router. I’ve had gigabit service for years and the 1200mbps has been available in my area for months now while I’ve been receiving 940mbps, of course I didn’t have aggregation turned on so I wouldn’t have noticed but even when I did it didn’t work until the main tap cable lines were messed with. Of course it could also have been during that downtime when the line was messed with it was the sufficient time needed to reprovision the modem but I highly doubt that to be the case, a new modem rules that out, so do the numerous power outages that would have reprovisioned the modem during the months I’ve had the 1200mbps service. Such an odd issue. If anyone struggles, definitely leave modem and router devices unplugged for atleast 5 minutes to rule them out and to check your main cable lines directly from the tap. In the very end it’s most likely I just wasn’t provisioned correctly and the Comcast reps couldn’t tell otherwise.
Good to hear. Thanks for the update.
One thing to remember and the ISP should tell you this as well. If there is ANY change in modem services from the ISP, the modem needs to be powered OFF fully for at least 1 minute. Then back ON. Then any updates and config changes should be seen by the modem.
Glad you got it working. Please mark your thread as solved so others will know.
Enjoy.
^ for sure, rest assured the modem was restarted many times and so was the router, being left off for periods of 10 minutes or more. I want to point that out so the issue isn’t downplayed into me just not letting the modem lose power. I also got a new CM2000 modem and that should have been correctly configured with the provisioned speeds but still limited bandwidth to 940mbps, nothing was changed on the router. I’ve had gigabit service for years and the 1200mbps has been available in my area for months now while I’ve been receiving 940mbps, of course I didn’t have aggregation turned on so I wouldn’t have noticed but even when I did it didn’t work until the main tap cable lines were messed with. Of course it could also have been during that downtime when the line was messed with it was the sufficient time needed to reprovision the modem but I highly doubt that to be the case, a new modem rules that out, so do the numerous power outages that would have reprovisioned the modem during the months I’ve had the 1200mbps service. Such an odd issue. If anyone struggles, definitely leave modem and router devices unplugged for atleast 5 minutes to rule them out and to check your main cable lines directly from the tap. In the very end it’s most likely I just wasn’t provisioned correctly and the Comcast reps couldn’t tell otherwise.