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Forum Discussion
[CM1200] Constant Internet Drop on Spectrum
Hello, A few days ago I decided to purchase my own modem. I originally purchased the Arris SB8200. 24 hours after activation I started having my connection drop every so often; it would come back...
Please update when you have an answer. I too am having the same problems after choosing to upgrade my modem. I've had three service calls with three different text coming out. The last tech today, replaced all the lines, I mean every line coming down from the pole into my house. Sobline integrity is not the issue. He could not figure out what was wrong. On 3 out of 4 upstream channels had no signal.the only solution was to provide their own 3.1 modem. I would rather use my CM1200. So any additional info would be helpful.
to everyone having this issue...you are not alone. Same here. 3 visits by techs from spectrum---replaced cable from pole to home 1x. Still having issues. Frequent disconnects. basically, my cm1200 is a pos now. I suspect HIGHLY due to lack of firmware update pushes by Spectrum. Apparently, our CM1200 on spectrum has the oldest firmware available to any provider.
But hey, who am i?
Its a recommended cable modem---with terrible service and no fix.
If you can't get spectrum to update FW on the CM modem, you best recommendation would be to get one of there modems, ask for a modem only unit and use there HW. Seems that Spectrum doesn't like messing with user owned modems. Shame too. More resent FW on my 1200 with my ISP works great. Same Spectrum won't push FW. It's up to them.
