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Forum Discussion
CM1200 disconnects
I was having slow internet not long ago, I bought Netgear Nighthawk CM1200 & X6 since it was widely recommended. After getting it installed and set up, it worked amazing...for About 12 hours. Then it...
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to disable LAG on the modem.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Is the modems FW updated from the ISP?
Have the ISP check this. I know there was a FW update this past year regarding LAG slow downs.
ISP signal is great. Everything from their node to my RG6 is brand new and tested great. It is not their issue. I've been running the Motorola since I made the orignal post with zero issues.
Firmware Version V3.02.01
As far as disabling LAG, I don't see that option in the modems control panel. But I did see this, "Ethernet Port Aggregation Status: Inactive" and I'm unsure if that related or not.
Can try a different power supply with matching voltage and amps to see.
I would make contact with NG support and ask about an RMA.
NG support was absoultly awful. The rep told me that any issue is never the modems issue, told me I had to pay for extended support in order to do anyhing else. After talking with them it sounds like I got the short end of the stick. NG got me for around $500 but I am certain it wont happen again. smh
