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CM1200 dropped connections after a few months and can't connect to Xfinity anymore
It dropped connections after a few months and can't connect to Xfinity anymore, the same thing happened to numberous other buyers too. The Netgear company is the worst customer service ever in the wo...
the modem is CM1200, I am only using the first port, used to working well, all lights are green, no issues.
after 4 months, stopped to connect to the Xfinity, but still all lights are green. I replaced with my old SB6141, no problem. then I switch back the CM1200, no connection. Xfinity technician came to my house to check, their cables have no issues.
Login to 192.168.100.1 to check modem status, everything seems operational, but still no connection, then replaced with my old SB6141, get connected.
everything you mentioned here, I tried.
I goes to the support/RMA page, it redirect me to phone call support, it still need me to pay $90. Ridiculous, are they?
I have a defective product which is still under 1 year hardware warranty, but I can not get it either fixed, replaced or returned.
Is there any company's customer service in the world like Netgear, name it please.
SB6141 uses docsis 3.0
cm1200 uses docsis 3.1
they're different require different levels/issues.
It wouldn't be the first tech that didn't know what he's doing.
If you want help, the screen snips help to show the connection.
the defective CM1200 (docsis 3.1) used to work, right? does it ?
thanks for your input anyway. It will be great that you can help me if I upload the snips here.
leretrim wrote:the defective CM1200 (docsis 3.1) used to work, right? does it ?
thanks for your input anyway. It will be great that you can help me if I upload the snips here.
It might have worked fine before. But weather can change signal leves, other peole on your node getting disconnected/connected can mean techs bum/hit your line and cause issues, getting hot/cold can loosen connections. Many thing can change the signal or cause issues.
And again, I've had to go through 3 technicicans before to get an issue fixed because their only goal is to get in/out as fast as possible as they only get so much time for each job. So they're very good at saying "its your equipment causing the issue". And it sure could be. I'm not saying it isn't your modem. I'm just saying a 2nd set of eye looking at the small parts we can look at helps.
Correct, if a product needs 24/7 working status, it should not be so fragile, plus the customer service is the worst ever in the world, the tech in Netgear can not even speak English clearly, how can he troubleshoot over the phone with so many geek terms.