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Guide

Dec 15, 2021

CM1200 Dropping Connection

For the past 2-3 weeks my internet connection has been spotty, my connection drops about 3-4 per hour, for durations of 45 seconds - 5 minutes. Getting high ping/bad connection in games, media stream...

Guide

Dec 15, 2021

Here is the cable connection log:

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	453000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	IPv6 Only	ipv6Only(1)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	1	453000000 Hz	6.2 dBmV	43.6 dB	0	0
2	Locked	QAM256	2	459000000 Hz	6.1 dBmV	43.4 dB	0	0
3	Locked	QAM256	3	465000000 Hz	6.5 dBmV	43.6 dB	0	0
4	Locked	QAM256	4	471000000 Hz	6.6 dBmV	43.4 dB	0	0
5	Locked	QAM256	5	477000000 Hz	7 dBmV	43.2 dB	0	0
6	Locked	QAM256	6	483000000 Hz	7.1 dBmV	43.6 dB	0	0
7	Locked	QAM256	7	489000000 Hz	7.3 dBmV	43.7 dB	0	0
8	Locked	QAM256	8	495000000 Hz	7.3 dBmV	43.7 dB	0	0
9	Locked	QAM256	9	507000000 Hz	7.6 dBmV	43.7 dB	0	0
10	Locked	QAM256	10	513000000 Hz	7.7 dBmV	43.7 dB	0	0
11	Locked	QAM256	11	519000000 Hz	8 dBmV	43.8 dB	0	0
12	Locked	QAM256	12	525000000 Hz	7.8 dBmV	43.6 dB	0	0
13	Locked	QAM256	13	633000000 Hz	7.9 dBmV	42.7 dB	0	0
14	Locked	QAM256	14	639000000 Hz	6.9 dBmV	42.4 dB	0	0
15	Locked	QAM256	15	645000000 Hz	8.1 dBmV	42.9 dB	0	0
16	Locked	QAM256	16	651000000 Hz	8.2 dBmV	42.9 dB	0	0
17	Locked	QAM256	17	657000000 Hz	8.2 dBmV	43 dB	0	0
18	Locked	QAM256	18	663000000 Hz	8.2 dBmV	42.8 dB	0	0
19	Locked	QAM256	19	669000000 Hz	8.1 dBmV	42.8 dB	0	0
20	Locked	QAM256	20	675000000 Hz	8 dBmV	41.9 dB	0	0
21	Locked	QAM256	21	681000000 Hz	8.2 dBmV	42.8 dB	0	0
22	Locked	QAM256	22	687000000 Hz	8.2 dBmV	42.9 dB	0	0
23	Locked	QAM256	23	693000000 Hz	8.2 dBmV	43 dB	0	0
24	Locked	QAM256	24	699000000 Hz	8.2 dBmV	43 dB	0	0
25	Locked	QAM256	26	705000000 Hz	8.2 dBmV	43 dB	0	0
26	Locked	QAM256	27	711000000 Hz	8 dBmV	42.9 dB	0	0
27	Locked	QAM256	28	717000000 Hz	8.2 dBmV	42.9 dB	0	0
28	Locked	QAM256	30	729000000 Hz	8.1 dBmV	42.7 dB	0	0
29	Locked	QAM256	31	735000000 Hz	7.9 dBmV	42.5 dB	0	0
30	Locked	QAM256	32	741000000 Hz	8.2 dBmV	42.8 dB	0	0
31	Locked	QAM256	33	747000000 Hz	7.9 dBmV	42.4 dB	0	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	33	5120 Ksym/sec	17800000 Hz	48.8 dBmV
2	Locked	ATDMA	34	5120 Ksym/sec	24200000 Hz	48.8 dBmV
3	Locked	ATDMA	35	5120 Ksym/sec	30600000 Hz	49 dBmV
4	Locked	ATDMA	36	5120 Ksym/sec	37000000 Hz	49.3 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0 ,1 ,2	25	266000000 Hz	6.9 dBmV	43.9 dB	148 ~ 3947	96631055	30940223	0
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV