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Forum Discussion
CM1200 Dropping Connection
For the past 2-3 weeks my internet connection has been spotty, my connection drops about 3-4 per hour, for durations of 45 seconds - 5 minutes. Getting high ping/bad connection in games, media stream...
Are you directly connected to the new line that is coming in? It runs directly from the outside to in the home and connected to the modem? Nothing else connected? No splitters, amplifiers, signal attenuators or anything?
Within my house, yes the cable that runs from outside comes directly into my modem. I will go and take a look outside to see what the situation out there is looking like.
Upon a quick look outside, I did find this device that looks like an amplifier (from photos i've looked at), only catch is, is that the device is in no way connected to the line that comes into my house.
The line that comes into my house goes from the back of my modem, through the wall to outside, up the wall outside, and then to what I can only imagine is the ISP's "box".
Thats just a splitter.
Not sure what to tell you. You power levels are "in spec"
LIke I said, they just don't make much sense though.
Maybe it is a bad modem, did you try a different one.
I haven't tried a different one, no. I only have access to the one that I am currently using.
So from the charts and data, the signals and power levels look good? (I have no idea what I am looking at). In other words, should I be contacting my ISP again to resolve some sort of issue on their end, or is the most likely the modem/hardware that I have?