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TylUmp's avatar
TylUmp
Aspirant
Jul 01, 2023

CM1200 Dropping Multiple Times

I have contacted Optimum multiple times to update our firmware which they refuse to do.     I have attached screenshots of logs and settings.  Any help would be greatly appreciated.  Netgear told m...
    • TylUmp's avatar
      TylUmp
      Aspirant
      Jul 01, 2023
      TimePriorityDescription
      Sat Jul 01 14:54:14 2023Error (4)Primary address failed, secondary active;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 14:54:14 2023Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Time Not EstablishedCritical (3)DHCP failed - RS sent, no RA received;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = APM
      Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 14:20:26 2023Error (4)Primary address failed, secondary active;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 14:20:26 2023Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Time Not EstablishedCritical (3)DHCP failed - RS sent, no RA received;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = APM
      Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 12:20:26 2023Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:58:01 2023Error (4)Primary address failed, secondary active;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:58:01 2023Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:58:06 2023Critical (3)DHCP failed - RS sent, no RA received;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:57:50 2023Notice (6)Honoring MDD; IP provisioning mode = APM
      Sat Jul 01 11:57:42 2023Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:57:40 2023Critical (3)No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:57:30 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:57:21 2023Critical (3)No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:57:18 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:57:15 2023Critical (3)No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:57:07 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Sat Jul 01 11:53:30 2023Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 21:24:05 2023Error (4)Primary address failed, secondary active;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 21:24:05 2023Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 21:24:03 2023Critical (3)DHCP failed - RS sent, no RA received;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 21:23:47 2023Notice (6)Honoring MDD; IP provisioning mode = APM
      Fri Jun 30 21:23:40 2023Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 21:23:29 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 21:23:28 2023Notice (6)CM-STATUS message sent. Event Type Code: 6; Chan ID: 65; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 21:23:27 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 21:23:26 2023Critical (3)No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 21:23:18 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 21:19:28 2023Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 20:48:59 2023Error (4)Primary address failed, secondary active;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 20:48:59 2023Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 20:48:57 2023Critical (3)DHCP failed - RS sent, no RA received;CM-MAC=94:a6:7e:d8:68:1c;CMTS-MAC=00:01:5c:be:54:46;CM-QOS=1.1;CM-VER=3.1;
      Fri Jun 30 20:48:41 2023Notice (6)Honoring MDD; IP provisioning mode = APM