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Forum Discussion
CM1200 drops internet for 15-30 minutes every day at same time
When we moved I went ahead and bought this modem. Every single day since we've started the service the internet goes out for 15-30 minutes at the same time. Every single day. All the lights appea...
When it went down today it had a very large number of correctables and uncorrectables showing on one of the channels. I messed up my screenshot and then the modem wanted me to login again, but it no longer had a cable connection so I couldn't pull up the exact numbers.
I powered it off for one minute after that and upon reboot it seemed to work, but that could also just have been the normal downtime that we get each day around this time while I was messing with it.
Get with the ISP...
Dealing with ISPs is so much fun!
I've had two techs out at this point and they claim the lines are fine. They've tested the inside and outside lines. This was my cable connection read today. I'll attach the modem log in the next post.
Modem Log
Be sure LAG is disabled on the CM modem.
If a reset has been performed and the modem still seems to have problems, possible the modem could be faulty.
I would open a support ticked and have NG review your logs.
