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Pcyph3r's avatar
Pcyph3r
Aspirant
Feb 28, 2022
Solved

CM1200 has netgear and comcast pointing fingers with no end (solution) in sight

this started almost 3 weeks ago now, I have had the same modem (CM1200) connected in my house for almost a year. No issues, never skipped a beat. I havent changed anything in my setup. now i am havin...
  • plemans's avatar
    plemans
    Feb 28, 2022

    Your connection info looks pretty good (other than a few errors)

    Your log indicates line issues. 

    Another option you have would be to rent a modem from xfinity because then they can't blame it on 3rd party devices. 

    Reason why sometimes a reset/reboot fixes it is the modem might be having issues with specific channels/ranges. 

    when it reboots/resets, it can use a different channel/range and be fine on that range. But when the cmts switches it, it causes issues. 

Pcyph3r's avatar
Pcyph3r
Aspirant
Feb 28, 2022
Pcyph3r's avatar
Pcyph3r
Aspirant
Feb 28, 2022
  • Pcyph3r's avatar
    Pcyph3r
    Aspirant
    Feb 28, 2022
    • Pcyph3r's avatar
      Pcyph3r
      Aspirant
      Feb 28, 2022

      sorry, but the .PNG i posted didnt seem to work on my end. here is a snippit of when my channels failed to lock and it was not working at all.

      1  Not Locked  Unknown 1     0 Ksym/sec 22800000 Hz 0.0 dBmV
      2  Locked         ATDMA    2    5120 Ksym/sec 16400000 Hz 44.3 dBmV
      3  Not Locked Unknown  3     0 Ksym/sec 16400000 Hz 0.0 dBmV
      4  Not Locked Unknown  4     0 Ksym/sec 29200000 Hz 0.0 dBmV
      5  Not Locked Unknown  0     0 Ksym/sec 0 Hz 0.0 dBmV
      6  Not Locked Unknown  0     0 Ksym/sec 0 Hz 0.0 dBmV
      7  Not Locked Unknown  0     0 Ksym/sec 0 Hz 0.0 dBmV
      8  Not Locked Unknown  0     0 Ksym/sec 0 Hz 0.0 dBm