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Forum Discussion
CM1200 hell on Spectrum
So I really need help from Netgear or someone. I have a CM1200 that I bought and our cable system was not 3.1 yet. They could never get upstream channels to lock. Now they finally are 3.1 in my ar...
Something you'll have to talk with Spectrum about. If you can get escalated support or get someone to listen and understand, however agian, it maybe there policy not to push FW. One issue was that I believe years ago, some ISPs got burned by pushing FW updates to user modems that broke them. So the ISP had to replace the ones that they broke. Now ISPs are supposed to be testing any FW that comes from Modem Mfr BEFORE they push FW to ensure nothing is broke. So if Spectrum is testing NGs FW, and it works, they could push. Would be something to ask someone there to see and if your wiling to let them push and accept full responsbility if something happens, then maybe they might. Again, something to see if they will do.
I know the pain. I actually opened a BBB complaint against both spectrum and netgear. Finally got the right contacts at both netgear and spectrum and they forced a firmware update on my modem. Running 3.02.01 on the spectrum network without any issues on the CM1200. It is very frustrating that they still haven’t pushed it out globally to other customers. https://www.dslreports.com/forum/r32832397-Netgear-CM1200-is-now-crap-OFDMA-just-enabled-on-upstream
It's up to ISPs to push FW. It's a DOCSIS Spec. Users need to contact there ISPs about this. Some ISP will not push updates to user owned modems. So be aware of that.
I REALLY wish SPECTRUM and NETGEAR would help us out here:
Spectrum has this modem on their list of approved modems, even a TOP TIER speed modem: (https://www.spectrum.net/support/internet/compliant-modems-spectrum-network/)|
However, looking across the community forums here---I see there are issues for many of us using the cm1200. I suspect HIGHLY because of the lack of firmware updates---that have come to other ISPs, but not Spectrum. Seeing as how the other providers are on v3 of the firmware and Spectrum is still on v1, I think that may have a LOT to do with the issues here.
https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...
Ive had 3 techs come out and test signal. Ive rebooted at least 100x---over months--- changed wireless routers--- and still have issues. I REALLY wish I could get some support by the companies involved here. Instead, I bought a "premium" cablem modem and have basically been dismissed by both companies. Unfortunately, Spectrum has the monopoly around here---but im questioning the utility of purchasing NeatGear products in the future without official support ---
Has ANYONE made progress with this?
Just sent you a PM with contact info for guys at netgear who should be able to help you out.