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Forum Discussion
CM1200 intermittent connection issues.
I have had my ISP send out technicians multiple times now and they have checked signals on the coaxial cables and replaced fittings outside the house and within. They also checked my ethernet cable ru...
Update here: As suggested by someone else I did do a hard reset of the modem. That has not solved anything.
I spoke with my next door neighbor on thursday, who has the same provider. He has been having similar connection issues but no where near as often as me. He drops connection maybe once or twice a day where I'm at over 50 times a day now.
I had a 2nd technician come out on Friday to try troubleshooting. He had already noticed the neighbors situation but also noted that they are no where near our situation.
He found nothing unusual with any of his tests of the calling but still changed all connectors just in case. He then replace the line running to my house with a temporary one just in case the one that is buried is bad.
My connection was improved for most of Friday after his visit, although I was still seeing T3 connection errors they were less frequent. But as the evening wore on it for progressively worse.
As of today, I'm trying to watch the Vikings game and i have had so many connection drops/buffering that I'm 45+ minutes behind on the game broadcast. Connection is dropping for 2-3 minutes every minute or so. This now almost at an unusable point.
Any ideas?
I spoke with my next door neighbor on thursday, who has the same provider. He has been having similar connection issues but no where near as often as me. He drops connection maybe once or twice a day where I'm at over 50 times a day now.
I had a 2nd technician come out on Friday to try troubleshooting. He had already noticed the neighbors situation but also noted that they are no where near our situation.
He found nothing unusual with any of his tests of the calling but still changed all connectors just in case. He then replace the line running to my house with a temporary one just in case the one that is buried is bad.
My connection was improved for most of Friday after his visit, although I was still seeing T3 connection errors they were less frequent. But as the evening wore on it for progressively worse.
As of today, I'm trying to watch the Vikings game and i have had so many connection drops/buffering that I'm 45+ minutes behind on the game broadcast. Connection is dropping for 2-3 minutes every minute or so. This now almost at an unusable point.
Any ideas?
Something to get the ISP to take a close look into. If your still having problems and power levels, event logs and such are still seeing issues, ISP needs to resolve that.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Airguard6 wrote:
Update here: As suggested by someone else I did do a hard reset of the modem. That has not solved anything.
I spoke with my next door neighbor on thursday, who has the same provider. He has been having similar connection issues but no where near as often as me. He drops connection maybe once or twice a day where I'm at over 50 times a day now.
I had a 2nd technician come out on Friday to try troubleshooting. He had already noticed the neighbors situation but also noted that they are no where near our situation.
He found nothing unusual with any of his tests of the calling but still changed all connectors just in case. He then replace the line running to my house with a temporary one just in case the one that is buried is bad.
My connection was improved for most of Friday after his visit, although I was still seeing T3 connection errors they were less frequent. But as the evening wore on it for progressively worse.
As of today, I'm trying to watch the Vikings game and i have had so many connection drops/buffering that I'm 45+ minutes behind on the game broadcast. Connection is dropping for 2-3 minutes every minute or so. This now almost at an unusable point.
Any ideas?The technicians you have had visit are home technicians. The problem is where the line to the home connects to the main line in the street. You need a line technician to make adjustments at the main line tap.
Who is your ISP?
Keep on them until they get it fixed. Your bill is still coming due each month.
