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Forum Discussion
CM1200 intermittent packet loss / Xfinity
Hi there, My setup {Xfinity Gigabit Service} -> CM1200 -> Orbi RBR50 / RBS50 I upgraded the service to Gigabit in September, my old modem (which I still have, is a CM500) is DOCSIS 3.0 and no...
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Be sure LAG is disabled on the modem.
Hey there, thanks for offering some tips. Please see my responses.
FURRYe38 wrote:
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
-> Checked, no issues and bandwidth is good (900 down, 40 up), running 3.02.01
Be sure there are no coax cable line splitters in the between the modem and ISP service box.-> There aren't any
Be sure your using good quality RG6 coax cable up to the modem.-> I am, and the same cable works fine on the CM500 with no excessive packet loss
Be sure to power OFF the modem for 1 minute them back ON.-> Tried many times :)
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853Be sure LAG is disabled on the modem.
-> I haven't enabled it as the Orbi RBR50 doesn't support it, but thanks for pointing that out.